"I’d like to express how appreciative I am for the professionalism of your employee Mr. Jim Hacker. I never experienced dealing with such an empathetic and professional person as Mr. Hacker. Mr. Hacker has helped me through this process each step of the way. His prompt replies to me either by phone or email were blessings. I’m asked quite often who I use for my boat insurance. Charter Lakes is #1 in my book! Claim # xxxxxxx Sincerely, James A. Tarzia Jr."
James A. Tarzia Jr.
"Betsy, Your agency services the insurance on my Hatteras 42 LRC. which we are cruising on a multi-summer great loop trip. Vanessa Sawyer recently assisted me with untangling a mess I had made of the coverage area, launch/layup time, renewal premium payment, contact email address, etc. I had, in fact, failed to notify you of the fact that we were cruising (uninsured !) in Canada. Vanessa did a fantastic job of guiding me through what needed to be done to get the insurance current. She did this all by phone in less than a day and with impressive efficiency, speed, patience and skill. She is a great asset to your organization and should be recognized as such. I requested your email address (unsolicited by Vanessa) so her exceptional performance would not go unnoticed by her supervisor. Feel free to share this email with Vanessa if you wish. Bill Irace Easy 3 42 LRC Cruising Georgian Bay, ON "
Cruising Georgian Bay, ON
"Thanks Pete. You guys are great."
"Thank you for your superb assistance! I sure didn’t expect to see any of this until Monday…. You folks amaze me!"
"Thanks Janette. You're the greatest!"
"Thank you - your service is outstanding. Bill"
"It's been great working with you guys."
"I have enjoyed great service from the Wilmington folk's Liz and Adam. I have worked with their claims people and submitted a hurricane haul reimbursement claim, all handled professionally. I highly recommend Charter Lakes."
Morehead City, NC
"Wanted to take this opportunity to recognize the professionalism and hard work of Vanessa Sawyer. Vanessa assised me during the sale of my boat during this past February. She got me the info I needed in a timely manner and she was always cheerful and courteous. She is a real credit to your organization. Thank you for your company's and especially Vanessa's assistance."
"Thank you very much for all your help. I will definitely refer your company for these types of services! It has been a very pleasant experience! Thank you again,"
Aubrey Haskins, ARM
"Dear Julia, I am sending this E-mail just to say Thank You again. It was Truly a pleasure to speak with you today in regards to my Insurance needs. Your professionalism and attention to detail was impeccable to say the least. It was refreshing to receive the high level of quality service that you provided to me. I also want you to know that I appreciated the extra effort on your part, you taking the time to send notification to PNC Bank, which made this entire process enjoyable for me. Again I Thank You. Respectfully,"
George W. Sabatino Sr.
"We have insured a number of boats with Charter Lakes Marine Insurance. Charter Lakes Marine always gives us a competitive price and excellent service."
Memorial Insurance Agency, LLC
"What AWESOME service, thanks!"
Kathryn Adams Boylan, CIC
"We have Insured a number of Boats with Charter Lakes Marine Insurance. Chad Branch always does us right! Thanks for all your Help Chad."
"Thanks again Vanessa. You and Charter Lakes having really been great from day one of our relationship. Please accept our sincere appreciation for your support of our cause and exceptional customer service. Have a great weekend."
"I wish the world was filled with more people like you. Thanks for great customer care, Pete"
Cape Haze, FL