If your boat or other property covered by your policy is damaged, please take all reasonable steps to protect your property from further damage. You will be reimbursed for reasonable expenses incurred while protecting your property for all covered losses. Do not begin repairs other than those necessary to prevent further damage.

Our goal at Charter Lakes is to have your claim processed and adjusted as quickly as possible. The key to swift claim processing is for you, the vessel owner, to provide us with the information we need to get the job done. The following is a list of the items needed by our Claims Specialists to expedite the adjustment and payment of your claim.

• Completed, signed and dated Master’s Protest – Notarize if damage is over $2,500.00.
• Photos of the damage – BEFORE repairs begin and BEFORE damaged items are removed from your boat.
• Retain all damaged parts – In case we need to send a surveyor to inspect the damage.
• Itemized repair estimate – If estimate total is over $3,000.00, please call us at your earliest convenience as we may want to assign a surveyor to inspect the damage.
• Report from Police Department, Sheriff’s Department, US Coast Guard or other Authority.
• If the damaged/missing parts/items have been replaced recently, please enclose copies of the receipts for proper adjustment.
• Forward all requested information to our office – By use of US Post Office, Fax to 616.975.0670 or scan information into your computer so you can e-mail as an attachment to jim@charterlakes.com

Remember, the sooner we receive the information from you, the sooner we can conclude the claims process.

If you have questions, please do not hesitate to contact our office at the toll-free number listed below. If you have an Emergency Situation that cannot wait until the next business day, please call our Emergency Claims Service at 616.890.0457. A Claims Specialist will be standing by ready to assist you. Please use this service for emergencies only.