Your Boat Insurance - Remote Staff during Covid- 19 Pandemic
In an effort to take care of our staff, their family, friends and everyone's health we are having the Gallagher Charter Lakes staff work from home, until a decision to return to the office is made. https://www.cdc.gov/coronavirus/2019-ncov/community/index.html
We are experiencing an event unlike most in many peoples' lifetime. Please follow the guidelines, take care of yourself and those close to you.
During this unprecedented time we will continue to service our existing clients as well as work with new clients.
If you are an existing client many of your questions can be answered through http://www.charterlakes.com scroll to the bottom of the landing page and you will find HELPFUL LINKS.
If you have not registered for access to your account, please do so by clicking the “Access My Policy” from Helpful Links. Register and we will get your account setup and notify you. If you are new, you will not be able to register until after the policy is enforce. All people looking to get a quote can request a quote, by completing the form and an agent will be in touch with you soon.
Once registered you will have all the information about your policy, including how to make a payment.
From the Helpful links you can Request a Quote, Find Applications and Forms, Access information on Paying your bill, Report a Claim and more.
If you need to report an Emergency claim, (Claims after hours, Claims with injury, Claims where first responders are contacted, Claims with pollution/fuel spill…Call our emergency claims team (616)890-0457
Best ways to communicate: If you email us at charterlakesinfo@ajg.com we will send your message to the appropriate person. The voicemail system will be checked during normal business hours (800)879-2248. On the website in the tab THE TEAM, if you know your agent you can find your agent's contact information, otherwise use the CharterLakesInfo@AJG.com email.
If you received a letter regarding your policy being remarketed, we are quoting your policy with many carriers and will let you know via email what the best offering is for you and your vessel. Watch your emails. These are typically arriving 1-2 months prior to the policy expiration.
Stay Healthy
Gallagher Charter Lakes