September 30th Email and Main phone lines down

Posted on by David Graham

If you are trying to reach us, we apologize for the challenges you are having. 

We are experiencing some technical issues with our main phone line and email system. September 26th-30th
Please know we are working to resolve those issues as quickly as possible. Hopeful this will be fully resolved today, September 30th


You can try to reach your producer, by going to this link and contacting your producer, directly, by phone. "The Team" tab.  Their direct lines are working.


If you need to report a claim, call: (616) 890-0457  this is typically reserved for emergency claims and after hour claims.


Questions or changes to an existing policy, you can contact our Service team temporarily at: (616) 975-3502  or (616) 975-3510

We appreciate your patience as we navigate through these technical issues

Many Thanks

Charter Lakes